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Customer service
CLOSED FROM 10 AUGUST TO 21 AUGUST 2018
 
Kraal en Hobby is accessible via phone and email. 

We'll help you personally if you have questions.

Opening times: (by appointment only)

Monday to friday
10.00-17.00
Break 12.30-13.30

address:
Kraal and Hobby
Robijnborch5
5241LK Rosmalen
The Netherlands
Industry Number: 3931

Website htttp://www.kraalenhobby.nl

Telephone +31 (0) 73 888 52 52  (during office hours)

Email info@kraalenhobby.nl

Facebook Kraal en Hobby shop op Facebook

 

1 Exchanges

1.1 How do I exchange an item?

PAY ATTENTION! If you have an item from the "Excluded from Return" group, the following rules are not applicable. We make these special for you after your order and are not for exchange.
 

1.2 Can I still exchange my item?
Items that you wish to exchange must be returned within 7 days of purchase.
For the explanation of the exact conditions return.

2 Shipping

2.1 How fast do I receive my shipment at home?
In the Netherlands, we ship with UPS.
After receiving your payment we process your order.
Once it is shipped, you will receive a shipping confirmation.
In 99% of cases PostNL then delivers within 3-4 days.

For shipping abroad is dependent on local suppliers.
Notify possibly advance to our experiences.

2.2 Failure to deliver the neighbors?
You do not want your shipment delivered to the neighbors than Kuntu specify this in your order. We do this on the shipping. PostNL not guarantee this, but takes into account as much as possible.

3 Discounts

3.2 Decrease in larger numbers
Do you want the same article greater numbers . We will then see if and how we can come up with and even better price.to Meet you

4.1 How do I return items?

All returns must meet:

  • the item is in original undamaged condition
  • the article should not be used and / or worn
  • The article features the original undamaged packaging

The exact conditions are in the general conditions htttp://www.kraalenhobby.nl

  1. Sign the return via 'My Account' at htttp://www.kraalenhobby.nl 
    (This is the password you received previously via email)
  2. Into 'My Orders' please go to the relevant order
  3. Enter then the items you wish to return / exchange
  4. Add our delivery note to
  5. Pack your return carefully
  6. Your package is ready for shipment, ensure adequate postage
  7. Send your return within 3 days of notification

If an item does not meet your expectations you may return your order within 7 days of purchase. Articles can only be unused and in the original undamaged packaging returned. For production work is no return policy

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